Delivery

Standard Delivery

PLEASE NOTE DURING BUSY SALE PERIODS YOU WILL NEED TO ALLOW 3 WORKING DAYS FOR US TO SHIP YOUR ORDER.  YOU WILL RECEIVE A SEPARATE NOTIFICATION WHEN WE DESPATCH. 

All orders received before 3pm Monday - Friday will be despatched same day using DPD next working day courier.  

This service is available in Great Britain* with deliveries to Ireland and Northern Ireland being handled by  courier which is a 2 working day service.

Delivery tracking information is communicated by a text message as soon as your order has been despatched, which will include your order tracking information - if no mobile number is left you will receive an email.

On the morning of the expected delivery you will receive a notification text or email confirming your one-hour delivery window.

If the delivery date and time is not convenient you can follow the instructions from the message to either:

• Change the delivery date
• Leave the item in a safe place at your address
• Leave the parcel with a neighbour

In addition to the next working day service, customers in Great Britain** are able to upgrade their delivery to one of the following, with costs shown below:

• Next working day by 10:30am: £15.99
• Next working day by 12 noon: £8.99
• Saturday delivery: £9.99
• Saturday by 10:30am: £24.99
• Saturday by 12 noon: £14.99
• Sunday by 10:30am: £24.99
• Sunday by 12 noon: £14.99

Please contact us if you wish to upgrade to one of these services.

The courier working hours are usually from 8am - 6pm (however this can change without notice during peak periods) and your delivery will be between these hours.  

When receiving a next working day delivery Saturday and Sunday are not classed as working days. 

We offer free delivery to the following European countries; please allow 2 - 7 working days for delivery, depending on location.

• Austria
• Belgium
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Netherlands
• Northern Ireland
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

Please contact us for shipping rates to Canada, USA and countries not mentioned above.

Please note at this time we do not ship to Australia or New Zealand.

In the unlikely event that your delivery does not arrive, please contact us as soon as possible as we have 14 days after date of despatch to escalate an investigation/claim with the courier.  

*Certain postcode restrictions apply in remote areas or may take longer to deliver.  Please contact us to check if your address is affected.

**Not available in all areas including Ireland, Northern Ireland, Scottish Islands and Highlands, Channel Islands, Isle of Wight, Isle of Man and Scilly Isles.