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Returns

At FALPRO we realise when ordering online, sometimes there are reasons why you may need to return a product. With this in mind our aim is to make this as easy as possible. 

Any items being returned must be in their original packaging and in resellable condition.

If you wish to return an item, please contact us and we will issue with a Goods Return Number. Your GRN should then be written on the outside of the parcel being returned.

For customers outside of the UK please contact us and we can advise you on the best method to return depending on your location.

Customers In The UK

For UK customers we offer a DPD Pickup service. The cost of this is £7.99 and will be deducted from your refund. To avail this service please email us.

The email you receive will include a returns label for you to print at home and has everything needed to return the parcel safely to us. With over 2,500 local shops throughout Britain, there will usually be a drop off location close to you.

Your item will be returned to us for processing within 3-5 working days.

Further information on DPD Pickup together with nearest Pick up shop collection points can be found at DPD Pickup Locater.

If you prefer to send the order back using your own method please still contact us for a GRN and then send back to:

Babol Returns
17 Great Western Business Park
McKenzie Way
Worcester
WR4 9GN

It is advisable to use an insured, trackable service to cover loss or damage in transit.

Once we recieve your return please allow us 2 working days to proccess this before we will be in contact regarding your refund/exchange. Refunds take 2-5 days to reach your account. 

The Legal Stuff

You have 14 calendar days after receipt of goods to tell us of your intention to return your item(s) providing the item(s) are in a new, re-sellable condition and complete with all of the original components and packaging. You are then responsible for returning the item(s) within 14 calendar days of cancelling.

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