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Returns

At FALPRO we realise when ordering online, sometimes there are reasons why you may need to return a product. With this in mind our aim is to make this as easy as possible. 

For unsuitable purchases or you simply change your mind, all we ask is that you do not dispose of any of the packaging until you are completely sure you are keeping the goods as we would require this back with every return. When returned all items received in the parcel must be returned in order to gain your full refund. 

If you wish to return an item, please contact us and we will issue with a Goods Return Number. Your GRN should then be written on the outside of the parcel being returned. If you wish we can email you a returns label where you can use a service from DPD called DPD Pickup.

DPD Pickup is a simple service that allows you to return your order by dropping off at a local collection point. The email you receive will include a returns label for you to print at home and has everything needed to return the parcel safely to us. With over 2,500 local shops throughout Britain, there will usually be a drop off location close to you.

Your item will be returned to us for processing within 3-5 working days for a cost of £7.99


There is nothing to pay upfront, £7.99 will be deducted from your refund.

Further information on DPD Pickup together with nearest Pick up shop collection points can be found at DPD Pickup Locater.

If you prefer to send the order back using your own method please still contact us for a GRN and then send back to:

Babol Returns
17 Great Western Business Park
McKenzie Way
Worcester
WR4 9GN

It is advisable to use an insured, trackable service to cover loss or damage in transit.

The Legal Stuff

You have 14 calendar days after receipt of goods to tell us of your intention to return your item(s) providing the item(s) are in a new, re-sellable condition and complete with all of the original components and packaging. You are then responsible for returning the item(s) within 14 calendar days of cancelling.

Please note the above is the legal, however if your return falls outside of this period please do contact us and we will see if we can help you out.

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