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3-2-1 Warranty

 

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Satisfaction is guaranteed with all FALPRO turnout rugs  

The FALPRO 3-2-1 warranty is hassle free and we are not here to make things difficult.  If you have any trouble, with any of our products, please do contact us and we will endeavour to do what we can to help - of course we do have to list some T&C's which are shown below:  

FALPRO 3-2-1 warranty covers

  • Only FALPRO turnout rugs are covered by the 3-2-1 warranty.
  • FALPRO guarantees the repair or replacement of your FALPRO turnout rug (or part thereof) at no cost, if found to have a fault with the waterproofing or breathability of the outer fabric within 3 years of purchase.
  • FALPRO guarantees the repair or replacement of your FALPRO turnout rug (or part thereof) at no cost, if your rug should carry a fittings fault within two years of purchase.
  • FALPRO guarantees the repair or replacement of your FALPRO turnout rug (or part thereof) at no cost, if found to have a fault in the outer fabric within one year of purchase.

FALPRO 3-2-1 warranty does not cover

  • General wear and tear are not covered by the FALPRO 3-2-1 warranty.
  • Any damage caused to your FALPRO Turnout rug by using improper washing products.
  • Any damage caused to your FALPRO Turnout rug by improper washing & drying techniques.
  • Any repairs or alterations carried out by third parties not in accordance with FALPRO.
  • Any accidental damage or faults caused to your FALPRO Turnout rug by neglect, improper use or foreign objects.
  • Using your FALPRO Turnout rug for anything other than the intended use on your Horse, Pony or Donkey.
  • Using parts or accessories other than those recommended for use with your FALPRO turnout rug.
  • The fit of the FALPRO turnout rug itself.  

The FALPRO 3-2-1 warranty does not affect and is in addition to your statutory rights under the Consumer Rights Act 2015

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